FREQUENTLY ASKED QUESTIONS

REGISTRATION QUESTIONS
Why do I need to register?
Is my registration information secure?
How do I deactivate my account?
Why do my username and password work on workopolis.com?

JOB SEARCH QUESTIONS
How often are new job postings added?
What is Smart Search?

ONLINE APPLICATION QUESTIONS
How do I create a résumé?
How do I create a bilingual résumé?
What is the best format to use for my résumé?
How do I know my application has been received?
I have submitted my application, but now realize I made an error in the information I provided. What should I do?
How do I update my contact information?
How do I change my password?

PROCESS QUESTIONS
Can I apply for more than one position at a time?
What happens to my résumé once I have applied?
I don't see a posted opportunity that interests me. Can I submit my résumé for future opportunities?
What is the difference between Private and Public?
I have received an e-mail message from an OLGC recruiter as a result of an application I recently submitted. What is the best way to respond?
I am unable to apply online. What should I do?
Why do some opportunities ask you to apply by fax or mail? Why can't I apply online?

CAREERALERT! QUESTIONS
How many CareerAlerts! can I create?
How long do my CareerAlerts! remain active?
I no longer wish to receive CareerAlerts! How can I stop these messages?
Can I modify my CareerAlerts?
I received a CareerAlert!, but the link was broken. How do I fix it?

TECHNICAL SUPPORT
I'm having a technical problem with the site. Whom should I contact?

REGISTRATION QUESTIONS

Why do I need to register?
Registration allows you to protect the information you submit to OLGC. It also allows you to create CareerAlerts! (up to 30), save Job Searches (up to 30) and establish a Personal Job List to track jobs you are interested in and have applied for. You can also store up to 10 different versions of your résumé plus cover letters and modify them at any time.

To help ensure this information is protected, only you should know the username and password you use for this site.

Is my registration information secure?
Yes. Your use of OLGC Careers (hosted by workopolis.com) is governed by the Privacy and Confidentiality provisions on the workopolis.com site.

How do I deactivate my account?
You may delete any saved information - résumés, Job Lists or CareerAlerts! - at any time. To delete your account entirely, please e-mail comments@support.workopolis.com

Why do my username and password work on workopolis.com?
The application pages on OLGC Careers are created and hosted by Workopolis. When you register with OLGC Careers, you will also be registered with workopolis.com. The résumés you create and submit to OLGC will not be available to workopolis.com, nor to any sites associated with Workopolis or its other clients. Access to information you provide to OLGC Careers is restricted to the OLGC recruiting team.

JOB SEARCH QUESTIONS

How often are new job postings added?
New postings are added on an ongoing basis. Postings are listed by posted date. The most recent will appear at the top of the list. You can be notified of new postings by creating a CareerAlert!

What is Smart Search?
Smart Search extends your search by searching for similar words. For example, a search for "professor" would also find "instructor", and a search for "programmer" would also find "developer."

ONLINE APPLICATION QUESTIONS

How do I create a résumé?
Once registered, you may create and save up to 10 different résumés. Click the Create New Résumé button in the My Résumés section to start.

How do I create a bilingual résumé?
Before saving your résumé in English, click the Français tab above the Contact Information section. This will bring up the French template. Complete the information in French and click the Sauvegarder button.

What is the best format to use for my résumé?
The best format for your résumé is Plain Text. Before you copy and paste your résumé, save it as Plain Text in your word processing document. Rich Text formats do not translate well once you submit your application.

If you wish to maintain certain formats, you may use HTML tags, however; please note that your résumé is being evaluated on content, not format. You can preview how your résumé will appear to the OLGC recruiter or recruiting team by logging on to My Résumés and clicking the Preview icon to the right of the résumé name.

How do I know my application has been received?
You will receive an e-mail acknowledging that OLGC has received your résumé. We will also notify you if our recruiting team determines your skills and background match our current hiring needs.

I have submitted my application, but now realize I made an error in the information I provided. What should I do?
You can't re-apply for the position, but you can update the information in any résumé you submitted by clicking the name of the résumé you wish to modify. Once you save the changes, the résumé you submitted will be updated.

How do I update my contact information?
Click My Résumés and log on if required. Click on the name of the résumé you wish to edit. Just under the résumé name is a bar with the words: : "Contact Information (fields marked with a * are required)". Click on the Edit button and make your changes. Don't forget to click Submit at the bottom of the page to save your changes!

How do I change my password?
To change your password, e-mail address, name, or postal code, click My Personal Info. Make any changes and click Submit Registration.

OLGC JOB PROCESS QUESTIONS

Can I apply for more than one position at a time?
You are encouraged to apply for any and all positions you are interested in. In addition, you may also save your résumé in the My Résumés section and mark it Public. This makes your résumé available to the entire OLGC recruiting team.

What happens to my résumé once I have applied?
If you are applying for a specific position, your résumé will be directed automatically to the OLGC recruiter responsible for filling that position. After evaluating your skills and background, the recruiter may contact you for further information or an interview. Your résumé will be maintained in OLGC's database and will be available only to our recruiting team.

I don't see a posted opportunity that interests me. Can I submit my résumé for future opportunities?
Yes. General applications are submitted to the general talent pool where they are available to the entire OLGC recruiting team.

What is the difference between Private and Public?
Mark your résumé Private if you want to submit it only to the OLGC recruiter responsible for filling a specific position. Mark it Public if you want to send it to the entire OLGC recruiting team.

I have received an e-mail message from an OLGC recruiter as a result of an application I recently submitted. What is the best way to respond?
The best way to respond is to reply online to the message you received. This ensures the subject line from the original message is maintained. It also ensures your reply is directed to the OLGC recruiter who sent you the message.

I am unable to apply online. What should I do?
To ensure your application receives the exposure you want, we encourage you to apply online at OLGC Careers.

If you do not have Internet access, you may still submit your resume.

For positions at the corporate office(s) please forward your resume, indicating your area of interest, to:

For positions at the Charity & Aboriginal Casinos or Slot Operations at the Racetracks, please forward your resume, indicating your area of interest, directly to the site you are interested in.

Why do some opportunities ask you to apply by fax or mail? Why can't I apply online?
The majority of our opportunities require you to apply online through OLGC Careers. Some offices, however; prefer to receive applications by fax or mail. Check each posting for the preferred method.

CAREERALERT! QUESTIONS

How many CareerAlerts! can I create?
You may create up to 30 separate CareerAlerts!

How long do my CareerAlerts! remain active?
Your CareerAlerts! remain active until you deactivate or delete them.

I no longer wish to receive CareerAlerts! How can I stop these messages?
You may deactivate your CareerAlerts! at any time by clicking on the Delete button in the CareerAlert! section.

Can I modify my CareerAlerts?
You may modify the CareerAlerts! section in the OLGC Careers Web site by clicking on the Edit button in the CareerAlerts! section.

I received a CareerAlert!, but the link was broken. How do I fix it?
This error usually occurs when a URL becomes fragmented during delivery. You can tell if this has happened if the entire posting is not highlighted and underlined. To fix this, you can either cut and paste the fragmented URL into the adress bar on your browser, or make the document active by clicking Reply and backspacing between the fragments until they are joined.

TECHNICAL SUPPORT

I'm having a technical problem with the site. Whom do I contact?
Please e-mail your technical question(s) to comments@support.workopolis.com.

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