FREQUENTLY ASKED QUESTIONS
To access our step by step instructional guide on how to apply, please click here
REGISTRATION QUESTIONS
ONLINE APPLICATION QUESTIONS
PROCESS QUESTIONS
TECHNICAL SUPPORT
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REGISTRATION QUESTIONS
Why do I need to register?
Registration allows you to protect the information you submit to the Joint Firefighter Recruitment Initiative.
To help ensure this information is protected, only you should know the username and password you use for this site.
Is my registration information secure?
Yes. Your use of the the Joint Firefighter Recruitment Initiative Career Site (hosted by workopolis.com) is governed by the Privacy and Confidentiality provisions on the workopolis.com site.
How do I deactivate my account?
You may delete any saved information (ie. résumés) - at any time. To delete your account entirely, please click here.
Why do my username and password work on workopolis.com?
The application pages on the Joint Firefighter Recruitment Initiative website are created and hosted by Workopolis. When you register with the Joint Firefighter Recruitment Initiative, you will also be registered with workopolis.com. The résumés you create and submit to the Joint Firefighter Recruitment Initiative will not be available to workopolis.com, nor to any sites associated with Workopolis or its other clients. Access to information you provide to the Joint Firefighter Recruitment Initiative is restricted to the the Joint Firefighter Recruitment Initiative recruiting team.
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ONLINE APPLICATION QUESTIONS
How do I create a résumé?
Once registered, you may create and save your résumé. Click the Create New Résumé button in the My Résumés section to start.
What is the best format to use for my résumé?
The best format for your résumé is Plain Text. Before you copy and paste your résumé, save it as Plain Text in your word processing document. Rich Text formats do not translate well once you submit your application.
If you wish to maintain certain formats, you may use HTML tags, however; please note that your résumé is being evaluated on content, not format. You can preview how your résumé will appear to the the Joint Firefighter Recruitment Initiative recruiter or recruiting team by logging on to My Résumés and clicking the Preview icon to the right of the résumé name.
How do I know my application has been received?
You will receive an e-mail acknowledging that the Joint Firefighter Recruitment Initiative has received your résumé. Please print and keep this email as proof of your submitted application. We will also notify you if our recruiting team determines your skills and background match our minimum requirements. Applicants who meet the minimum requirements will be invited to attend the CPS testing on February 8, 2009. Invitations for this event will be sent out electronically by January 30, 2009 to the e-mail address that you used when you registered on this site.
I have submitted my application, but now realize I made an error in the information I provided. What should I do?
You can't re-apply for the position, but you can update the information in any résumé you submitted by clicking the name of the résumé you wish to modify. Once you save the changes, the résumé you submitted will be updated.
Please note that you cannot change the answers on the questionnaire once you submit the questionnaire and finish your application.
How do I update my contact information?
Click My Résumés and log on if required. Click on the name of the résumé you wish to edit. Just under the résumé name is a bar with the words: : "Contact Information (fields marked with a * are required)". Click on the Edit button and make your changes. Don't forget to click Submit at the bottom of the page to save your changes!
How do I change my password?
To change your password, e-mail address, name, or postal code, click My Personal Info. Make any changes and click Submit Registration.
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PROCESS QUESTIONS
What happens to my résumé once I have applied?
Once you apply to the on-line posting, your résumé will be directed automatically to the Joint Firefighter Recruitment Initiative recruiting team. Applicants who meet the minimum requirements will be invited to attend the CPS testing on February8, 2009. Invitations for this event will be sent out electronically by January 30, 2009 to the e-mail address that you used when you registered on this site. Your résumé will be maintained in the the Joint Firefighter Recruitment Initiative database and will be available only to our recruiting team.
I have received an email message from a Joint Firefighter Recruitment Initiative recruiter as a result of an application I recently submitted. What is the best way to respond?
The best way to respond is to reply to the message you received; this ensures that your reply is automatically directed to the Joint Firefighter Recruitment Initiative recruiter who sent the message.
I am unable to apply on-line. What should I do?
All applications must be received online in order to be considered. If you are experiencing trouble with the online application process, please contact the technical support.
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TECHNICAL SUPPORT
I'm having a technical problem with the site. Whom do I contact?
Please e-mail us your technical question(s). We will not be able to answer any questions about the Joint Firefighter Recruitment Initiative postings, but we can certainly help you with any technical problems you're experiencing on the Joint Firefighter Recruitment Initiative career pages.
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