FREQUENTLY ASKED QUESTIONS
REGISTRATION QUESTIONS
Why do I need to register?
Is my registration information secure?
How do I deactivate my account?
Why do my username and password work on workopolis.com?
ONLINE APPLICATION QUESTIONS
How do I create a résumé?
How do I create a bilingual résumé?
What is the best format to use for my résumé?
How do I know my application has been received?
I have submitted my application, but now realize I made an error in the information I provided. What should I do?
How do I update my contact information?
How do I change my password?
PROCESS QUESTIONS
Can I apply for more than one position at a time?
What happens to my résumé once I have applied?
I don't see a posted opportunity that interests me. Can I submit my résumé for future opportunities?
What is the difference between Non Searchable and Searchable?
I have received an e-mail message from a COM DEV recruiter as a result of an application I recently submitted. What is the best way to respond?
I am unable to apply online. What should I do?
Why do some opportunities ask you to apply by fax or mail? Why can't I apply online?
CAREERALERT! QUESTIONS
How many CareerAlerts! can I create?
How long do my CareerAlerts! remain active?
I no longer wish to receive CareerAlerts! How can I stop these messages?
Can I modify my CareerAlerts?
I received a CareerAlert!, but the link was broken. How do I fix it?
TECHNICAL SUPPORT
I'm having a technical problem with the site. Whom should I contact?
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Why do I need to register?
Registration allows you to protect the information you submit to COM DEV. It also allows you to create CareerAlerts! (up to 30), save Job Searches (up to 30) and establish a Personal Job List to track jobs you are interested in and have applied for. You can also store up to 10 different versions of your résumé plus cover letters and modify them at any time.
To help ensure this information is protected, only you should know the username and password you use for this site.
Is my registration information secure?
Yes. Your use of COM DEV (hosted by workopolis.com) is governed by the Privacy and Confidentiality provisions on the workopolis.com site.
How do I deactivate my account?
You may delete any saved information - résumés, Job Lists or CareerAlerts! - at any time. To delete your account entirely, please contact us at http://works.workopolis.com/customers/comdev/en/help.html
Why do my username and password work on workopolis.com?
The application pages on COM DEV are created and hosted by Workopolis. When you register with COM DEV, you will also be registered with workopolis.com. The résumés you create and submit to COM DEV will not be available to workopolis.com, nor to any sites associated with Workopolis or its other clients. Access to information you provide to COM DEV is restricted to the COM DEV recruiting team.
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How do I create a résumé?
Once registered, you may create and save up to 10 different résumés. Click the Create New Résumé button in the My Résumés section to start. Once you’ve clicked “Create New Resume” you will be given the option of how to create your resume using either ResumeExpert or ResumeBasic.
If you select ResumeExpert you will be creating a resume through a 5 step process. This results in a very effective, detailed online resume. To make full use of this option you should do some advance preparation and there may be some reformatting required. If you select the ResumeExpert application option you will be prompted through a five step process that allows you to tailor how your resume will be presented to the hiring manager. This technology lets you customize your resume using experience, skills and education. As you complete each step you will be prompted if there is missing information. This is a very effective tool however, to minimize the time you spend on this option you should prepare in advance by identifying the various skills that you have and wish to highlight through your resume.
If you select ResumeBasic you can use the browser to upload your resume or you can simply copy and paste your existing resume into the field. If you select ResumeBasic you simply upload your existing resume using the browse button.
You also have as option to copy and paste your resume text if you wish.
If you use the browse upload, your resume will be maintained in the format you created with the resume.
* Please note: the browse and upload feature only works with Word documents
How do I create a bilingual résumé?
Create you resume in your preferred language first and then save it. Click on “My Resume” and find your created resume and beside it you should see an icon “add FR”/ “add EN” and complete the process in French.
What is the best format to use for my résumé?
Workopolis offers you two resume application options: ResumeExpert and ResumeBasic. Each option provides different features to job applicants. ResumeExpert is a “state of the art” resume building tool which involves multiple steps and optimizes your online resume. ResumeBasic is a quick fix option that allows you to simply copy and paste your current resume, in its existing format, for submission.
If you choose to use ResumeBasic, before you copy and paste your résumé, save it as Plain Text in your word processing document. Rich Text formats do not translate well once you submit your application.
If you wish to maintain certain formats on your ResumeBasic, you may use HTML tags, however; please note that your résumé is being evaluated on content, not format. You can preview how your résumé will appear to the COM DEV recruiter or recruiting team by logging on to My Résumés and clicking the Preview icon to the right of the résumé name.
How do I know my application has been received?
You will receive an e-mail acknowledging that COM DEV has received your résumé. We will also notify you if our recruiting team determines your skills and background match our current hiring needs.
I have submitted my application, but now realize I made an error in the information I provided. What should I do?
You can't re-apply for the position, but you can update the information in any résumé you submitted by clicking the name of the résumé you wish to modify. Once you save the changes, the résumé you submitted will be updated.
How do I update my contact information?
Click My Résumés and log on if required. Click on the name of the résumé you wish to edit. Just under the résumé name is a bar with the words: "Contact Information (fields marked with a * are required)". Click on the Edit button and make your changes. Don't forget to click Submit at the bottom of the page to save your changes!
How do I change my password?
To change your password, e-mail address, name, or postal code, click My Personal Info. Make any changes and click Submit Registration.
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Can I apply for more than one position at a time?
You are encouraged to apply for any and all positions you are interested in. In addition, you may also save your résumé in the My Résumés section and mark it “Searchable”. This makes your résumé available to the entire COM DEV recruiting team.
What happens to my résumé once I have applied?
If you are applying for a specific position, your résumé will be directed automatically to the COM DEV recruiter responsible for filling that position. After evaluating your skills and background, the recruiter may contact you for further information or an interview. Your résumé will be maintained in COM DEV database and will be available only to our recruiting team.
I don't see a posted opportunity that interests me. Can I submit my résumé for future opportunities?
Yes. General applications are submitted to the general talent pool where they are available to the entire COM DEV recruiting team.
What is the difference between Searchable and Non Searchable?
Mark your résumé “Non Searchable” if you want to submit it only to the COM DEV recruiter responsible for filling a specific position. Mark it “Searchable” if you want to send it to the entire COM DEV recruiting team.
I have received an e-mail message from a COM DEV recruiter as a result of an application I recently submitted. What is the best way to respond?
The best way to respond is to reply online to the message you received. This ensures the subject line from the original message is maintained. It also ensures your reply is directed to the COM DEV recruiter who sent you the message.
I am unable to apply online. What should I do?
To ensure your application receives the exposure you want, we encourage you to apply online at COM DEV.
Why do some opportunities ask you to apply by fax or mail? Why can't I apply online?
The majority of our opportunities require you to apply online through COM DEV. Some offices, however; prefer to receive applications by fax or mail. Check each posting for the preferred method.
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How many CareerAlerts! can I create?
You may create up to 30 separate CareerAlerts!
How long do my CareerAlerts! remain active?
Your CareerAlerts! remain active until you deactivate or delete them.
I no longer wish to receive CareerAlerts! How can I stop these messages?
You may deactivate your CareerAlerts! at any time by clicking on the Delete button in the CareerAlert! section.
Can I modify my CareerAlerts?
You may modify the CareerAlerts! section in the COM DEV Web site by clicking on the Edit button in the CareerAlerts! section.
I received a CareerAlert!, but the link was broken. How do I fix it?
This error usually occurs when a URL becomes fragmented during delivery. You can tell if this has happened if the entire posting is not highlighted and underlined. To fix this, you can either cut and paste the fragmented URL into the address bar on your browser, or make the document active by clicking Reply and backspacing between the fragments until they are joined.
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I'm having a technical problem with the site. Whom do I contact?
Please send your technical question(s) to http://works.workopolis.com/customers/comdev/en/help.html
Additional FAQ’s for COM DEV
COM DEV Position Acronym
What does PMTS stand for?: Principal Member of Technical Staff
What does SMTS stand for?: Senior Member of Technical Staff
What does AMTS stand for?: Advanced Member of Technical Staff
What does MTS stand for?: Member of Technical Staff
COM DEV Security Clearances
What is CGP security clearance?:
Controlled Goods Program – The Controlled Goods Directorate (CGD) is a Federal Government Program administered by the Department of Public Works and Government Services (PWGSC).
The CGD is a domestic industrial security program that helps strengthen Canada's defence trade controls through registration, prevention, deterrence and detection, and prevents the proliferation of weapons of mass destruction and of conventional weapons. This is done by regulating and controlling the examination, possession, and transfer in Canada of controlled goods and/or controlled technology. Anyone who deals with controlled goods and/or controlled technology in Canada is required to register with the CGD. The CGD is legislated by the Defence Production Act (DPA) and the Controlled Goods Regulations (CGR).
What is ITAR security clearance?
International Traffic in Arms Regulations (ITAR) is a set of United States governement regulations that control the export and import of defense-related articles and services on the United States Munitions List. These regulattions implment the provisions of the Arms Export Control Act. The Department of State intreprets and enforces ITAR. Its goal is to advance national strategic objectives and U.S foreign policy via the trade controls.
For practical purposes, ITAR regulations dictate that information and material pertaining to defense and military related technologies may only be shared with US Persons unless approval from the Department of State is received or a special exemption is used. United States companies can face heavy fines if the Department of State discovers they have, without approval or the use of an exemption, exposed non-US-Persons to ITAR-protected products or information such as designs, test data, processes, software code, etc.
